If the product being returned is not in accordance with the above parameters, then Buyer shall not be entitled to any refund of money from the Seller. Shipping cost for returning the product shall be borne and incurred by the Seller.
Membership EligibilityUse of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you shall not register as a User of the New Look Central School website and shall not transact on or use the website. As a minor if you wish to use or transact on website, such use or transaction may be made by your legal guardian or parents on the Website. New Look Central School reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to New Look Central School's notice or if it is discovered that you are under the age of 18 years.
CommunicationsWhen You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
Platform for Transaction and CommunicationThe Website is a platform that Users utilize to meet and interact with one another for their transactions. New Look Central School is not and cannot be a party to or control in any manner any transaction between the Website's Users.
Henceforward:1. All commercial/contractual terms are offered by and agreed to between Buyers and Sellers alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. New Look Central School does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers. All discounts, offers (including exchange offers) are by the Seller/Brand and not by New Look Central School. 2. Placement of order by a Buyer with Seller on the Website is an offer to buy the product(s) in the order by the Buyer to the Seller and it shall not be construed as Seller's acceptance of Buyer's offer to buy the product(s) ordered. The Seller retains the right to cancel any such order placed by the Buyer, at its sole discretion and the Buyer shall be intimated of the same by way of an email/SMS. Any transaction price paid by Buyer in case of such cancellation by Seller, shall be refunded to the Buyer. Further, the Seller may cancel an order wherein the quantities exceed the typical individual consumption. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity that exceeds the typical individual consumption. What comprises a typical individual's consumption quantity limit shall be based on various factors and at the sole discretion of the Seller and may vary from individual to individual. 3. New Look Central School does not make any representation or Warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be soldor offered to be sold or purchased on the Website. New Look Central School does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the Website. New Look Central School accepts no liability for any errors or omissions, whether on behalf of itself or third parties. 4. New Look Central School is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. New Look Central School cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Website. New Look Central School shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers. 5. New Look Central School does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc) of any of its Users. You are advised to independently verify the bona fides of any particular User that You choose to deal with on the Website and use Your best judgment in that behalf. 6. New Look Central School does not at any point of time during any transaction between Buyer and Seller on the Website come into or take possession of any of the products or services offered by Seller nor does it at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer. 7. At no time shall New Look Central School hold any right, title or interest over the products nor shall New Look Central School have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers. New Look Central School is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered. 8. The Website is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. New Look Central School is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer. At no time shall New Look Central School hold any any right, title or interest over the products nor shall New Look Central School have any obligations or liabilities in respect of such contract. New Look Central School is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered. 9. You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the seller(s) that You transact with.
Disclaimer:Pricing on any product(s) as is reflected on the Website may due to some technical issue, typographical error or product information published by seller may be incorrectly reflected and in such an event seller may cancel such your order(s). 10. You release and indemnify New Look Central School and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Website and specifically waive any claims that you may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, New Look Central School cannot take responsibility or control the information provided by other Users which is made available on the Website. You may find other User's information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Website. Please note that there could be risks in dealing with underage persons or people acting under false pretence.
ChargesMembership on the Website is free for buyers. New Look Central School does not charge any fee for browsing and buying on the Website.New Look Central School reserves the right to change its Fee Policy from time to time. In particular, New Look Central School may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event New Look Central School reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to New Look Central School Internet Private Limited.
Disclaimer of Warranties and LiabilityThis Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, New Look Central School does not warrant that: • This Website will be constantly available, or available at all; or • The information on this Website is complete, true, accurate or non-misleading. New Look Central School will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. New Look Central School does not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from Us are free of viruses or other harmful components. Nothing on Website constitutes, or is meant to constitute, advice of any kind. All the Products sold on Website are governed by different state laws and if Seller is unable to deliver such Products due to implications of different state laws, Seller will return or will give credit for the amount (if any) received in advance by Seller from the sale of such Product that could not be delivered to You. You will be required to enter a valid phone number while placing an order on the Website. By registering Your phone number with us, You consent to be contacted by Us via phone calls and/or SMS notifications, in case of any order or shipment or delivery related updates. We will not use your personal information to initiate any promotional phone calls or SMS.
Payment Facility for Buyers:• You, as a Buyer, understand that upon initiating a Transaction You are entering into a legally binding and enforceable contract with the Seller to purchase the products and /or services from the Seller using the Payment Facility, and You shall pay the Transaction Price through Your Issuing Bank to the Seller using Payment Facility. • You, as a Buyer, may agree with the Seller through electronic communication and electronic records and using the automated features as may be provided by Payment Facility on any extension / increase in the Dispatch and/or Delivery time and the Transaction shall stand amended to such extent. Any such extension / increase of Dispatch / Delivery time or subsequent novation / variation of the Transaction should be in compliance with Payment Facility Rules and Policies. • You, as a Buyer, shall electronically notify Payment Facility using the appropriate New Look Central School Website features immediately upon Delivery or non Delivery within the time period as provided in Policies. Non notification by You of Delivery or non Delivery within the time period specified in the Policies shall be construed as a deemed Delivery in respect of that Transaction. In case of Cash On Delivery transactions, Buyer is not required to confirm the receipt of products or services. • You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as Your sole and exclusive remedy) in case You do not receive the Delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Website features within the stipulated time than this would make You ineligible for a refund. • You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence You may not be entitled to a refund in respect of the Transactions for those products and /or services • Except for Cash On Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received. • For Cash On Delivery transactions, refunds, if any, will be made via demand draft in favour of the Buyer (As per registration details provided by the Buyer) • Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees. • For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI). • Refund shall be conditional and shall be with recourse available to New Look Central School in case of any misuse by Buyer. • Refund shall be subject to Buyer complying with Policies. 4. New Look Central School reserves the right to impose limits on the number of Transactions or Transaction Price which New Look Central School may receive from on an individual Valid Credit/Debit/ Cash Card / Valid Bank Account/ and such other infrastructure or any other financial instrument directly or indirectly through payment aggregator or through any such facility authorized by Reserve Bank of India to provide enabling support facility for collection and remittance of payment or by an individual Buyer during any time period, and reserves the right to refuse to process Transactions exceeding such limit. 5. New Look Central School reserves the right to refuse to process Transactions by Buyers with a prior history of questionable charges including without limitation breach of any agreements by Buyer with New Look Central School or breach/violation of any law or any charges imposed by Issuing Bank or breach of any policy. 6. New Look Central School may do such checks as it deems fit before approving the receipt of/Buyers commitment to pay (for Cash On Delivery transactions) Transaction Price from the Buyer for security or other reasons at the discretion of New Look Central School. As a result of such check if New Look Central School is not satisfied with the creditability of the Buyer or genuineness of the Transaction / Transaction Price, it will have the right to reject the receipt of / Buyers commitment to pay Transaction Price. 7. New Look Central School may delay notifying the payment confirmation i.e. informing Seller to Dispatch, if New Look Central School deems suspicious or for Buyers conducting high transaction volumes to ensure safety of the Transaction and Transaction Price. In addition, New Look Central School may hold Transaction Price and New Look Central School may not inform Seller to Dispatch or remit Transaction Price to law enforcement officials (instead of refunding the same to Buyer) at the request of law enforcement officials or in the event the Buyer is engaged in any form of illegal activity. 8. The Buyer and Seller acknowledge that New Look Central School will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of New Look Central School.
Compliance with Laws:9. Buyer and Seller shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made thereunder, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, Export Import Policy of government of India) applicable to them respectively for using Payment Facility and New Look Central School Website.
Buyer's arrangement with Issuing Bank:10. All Valid Credit / Debit/ Cash Card/ and other payment instruments are processed using a Credit Card payment gateway or appropriate payment system infrastructure and the same will also be governed by the terms and conditions agreed to between the Buyer and the respective Issuing Bank and payment instrument issuing company. 11. All Online Bank Transfers from Valid Bank Accounts are processed using the gateway provided by the respective Issuing Bank which support Payment Facility to provide these services to the Users. All such Online Bank Transfers on Payment Facility are also governed by the terms and conditions agreed to between Buyer and the respective Issuing Bank.
New Look Central School's Replacement Guarantee*New Look Central School's Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Website. The return policy period (New Look Central School's Replacement Guarantee) depends on the product category and the seller. Kindly click here to know the return policy period applicable for different categories. If at the time of delivery and/or within the applicable return policy period, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller subject to the following terms and conditions 1. Notify seller of any defects in the product/s at the time of delivery of the product/s and/or within the applicable return policy period and the same product/s will be replaced in return of the defective product/s. 2. Replacement can be for the entire product/s or part/s of the product subject to availability of the same with the seller. Following products shall not be eligible for return or replacement: •Damages due to misuse of product; • Incidental damage due to malfunctioning of product; • Any consumable item which has been used/installed; • Products with tampered or missing serial/UPC numbers; • Digital products/services • Any damage/defect which are not covered under the manufacturer's warranty • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered; If New Look Central School has any suspicion or knowledge that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false or not genuine, New Look Central School may also, while reserving its rights to initiate civil and/or criminal proceedings against such member buyers and sellers, at its sole discretion, suspend, block, restrict, cancel the Display Name of such buyers and sellers and/or disqualify that user and any related users from availing protection through this program. Customers who have been blocked for any suspicious or fraudulent activity on New Look Central School will not be allowed to return their products. New Look Central School reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, New Look Central School may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.
Jurisdictional Issues/Sale in India OnlyUnless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. New Look Central School make no representation that materials in the Website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and New Look Central School is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.
Trademark, Copyright and RestrictionThis site is controlled and operated by New Look Central School and products are sold by respective Sellers. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Website is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other website or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
Trademark complaintNew Look Central School respects the intellectual property of others. In case You feel that Your Trademark has been infringed, You can write to New Look Central School at firstname.lastname@example.org.
Product DescriptionNew Look Central School we do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
Profanity PolicyNew Look Central School prohibits the use of language that is racist, hateful, sexual or obscene in nature in a public area. This policy extends to text within listings, on Seller pages and all other areas of the site that another User may view. If the profane words are part of a title for the item being sold, we allow Sellers to 'blur' out the bulk of the offending word with asterisks (i.e., s*** or f***). Please report any violations of this policy to the correct area for review: Report offensive Display Names Report offensive language in a listing or otherwise If a feedback comment; or any communication made between Users on the Website; or email communication between Users in relation to transactions conducted on Website contain profanity, please review Our feedback removal policy and submit a request for action/removal. Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning. New Look Central School will consider the circumstances of an alleged policy violation and the user's trading records before taking action. Violations of this policy may result in a range of actions, including: 1. Limits placed on account privileges; 2. Loss of special status; 3. Account suspension.
Replacement Guarantee*The Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Website. If at the time of delivery and/or within specified days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller. If New Look Central School has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then New Look Central School may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that User and any related Users from availing protection through this program. New Look Central School reserves its right to initiate civil and/or criminal proceedings against a User who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, New Look Central School may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that User and any related Users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law. For more details related to Replacement Policy, refer to s/help/cancellation-returns
Returns PolicyDefinition: 'Return' is defined as the action of giving back the item purchased by the Buyer to the Seller on the New Look Central School website. Following situations may arise: 1. Item was defective 2. Item was damaged during the Shipping 3. Products was / were missing 4. Wrong item was sent by the Seller. Return could also result in refund of money in most of the cases. Points to be noted: 1. Seller can always accept the return irrespective of the policy. 2. If Seller disagrees a return request, Buyer can file a dispute under the Buyer Protection Program*. We encourage the Buyer to review the listing before making the purchase decision. In case Buyer orders a wrong item, Buyer shall not be entitled to any return/refund. Buyer needs to raise the return request within the return period applicable to the respective product.Once Buyer has raised a return request by contacting Us on Our Toll Free Number, Seller while closing the return ticket can select one of the following: 1. Replace after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it) 2. Refund after shipment collection - Seller has agreed to wait for the logistics team to collect the shipment from the buyer before refunding) 3. Refund without shipment collection - Seller has agreed to refund the buyer without expecting the original shipment back) 4. Replace without shipment collection - Seller has agreed to replace the order without expecting the original shipment back) 5. On certain select days as specified by New Look Central School (such as 'The Big Billion Day') separate policies may be applicable. In the event the Seller accepts the return request raised by the Buyer, Buyer will have to return the product and then the refund shall be credited to the Buyers account. In case the Seller doesn't close the ticket in 3 days from the date of intimation to the Seller about the refund request, the refund request shall be settled in favor of the Buyer.
ReplacementDefinition: Replacement is the action or process of replacing something in place of another. A Buyer can request for replacement whenever he is not happy with the item, reason being Damaged in shipping, Defective item, Item(s) missing, wrong item shipped and the like. Points to be noted: 1. Seller can always accept the return irrespective of the policy. 2. If Seller disagrees for a return request, Buyer can file a dispute under Buyer Protection Program*. Buyer needs to raise the replacement request within the return period applicable to the respective product. Once Buyer has raised a replacement request by contacting Us on the Toll Free Number provided on the Website. Once the replacement request has been raised, the following steps shall be followed: 1. Buyer is asked for "Reason for Return". Among others, the following are the leading reasons: Shipping was damaged Item was defective Item Dead on Arrival Item(s) were missing Wrong item sent 2. An intimation shall be provided to Seller seeking either "approval" or "rejection" of the replacement request. 3. In case the Seller accepts the replacement request, Buyer shall be required to return the product to the Seller and only after return of the product, Seller shall be obliged to provide the replacement product to the Buyer. 4. In case Seller rejects the replacement request, Buyer can choose to raise a dispute by writing to email@example.com. In case the Seller doesn't have the product at all, Seller can provide the refund to the Buyer and Buyer shall be obligated to accept the refund in lieu of replacement. All the product parameters shall be required to be complied with in cases of replacement. If the Seller doesn't respond to the Buyer's replacement request, within three (3) days from the date of replacement request placed by the Buyer, refund shall be processed in favour of Buyer and Seller shall be liable to refund amount paid to the Seller. All shipping and other replacement charges shall be borne and incurred by the Seller.
Disputes (Resolutions) Policy
OverviewGenerally, transactions are conducted smoothly on New Look Central School. However there may be some cases where both the Buyers and Sellers may face issues. At New Look Central School, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.
What is a 'dispute'?A 'Dispute' can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the Website.
How does a 'dispute' occur in the Marketplace?Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue. It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller's payment for that order is put on hold immediately until the issue is resolved.
How is a 'dispute' created?Whenever there is a disagreement, the Buyer can write to firstname.lastname@example.org, while the Seller can write to email@example.com, in order to raise a dispute. Disputes can be raised at a particular transaction level.
What are the various types of 'disputes'?Following are the indicative examples of potential disputes: 1. Wrong item received 2. Item Not as described Damaged or Seal broken on Product Part/Accessory missing Item not Compatible Seller Description/Specification Wrong Defective (Functional issues) Product not working and Manufacturer claims invalid Invoice In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then New Look Central School will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favour of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favour of the Seller, Buyer is entitled to any refund.
Buyer Protection ProgramIn case of a dispute where the Seller is unable to provide a refund or a replacement, New Look Central School will actively work towards reaching a resolution. The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Seller or are not satisfied the resolution provided by the Seller. The Buyer can write to firstname.lastname@example.org if the issue with the Seller is not resolved. New Look Central School's Customer Support team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the Website. Only after verifying these facts, a dispute can be registered. In due course of resolution, New Look Central School's Customer Support Team will facilitate a conference call including the Seller and the Buyer. When a dispute has been raised, New Look Central School may provide both the parties access to each others Display Names, contact details including email addresses and other details pertaining to the dispute. Buyers and Sellers are subject to final consent from New Look Central School for settling the dispute.
Buyer Eligibility and Restrictions• Only the Buyers who have purchased the product on New Look Central School are eligible for the Buyer Protection Program. • Buyers can file a dispute within 45 days from the date of delivery of the product • Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer's responsibility. Buyers should refuse to accept delivery if the item is damaged. • To be able to take advantage of the Buyer Protection Program, Buyers should first contact the Seller and attempt to resolve the issue. If the Buyer doesn't hear from the Seller or is unable to resolve the issue with the Seller even after contact, a dispute can be raised with New Look Central School by writing an email to email@example.com • Fraudulent charges and claims are not covered under Buyer Protection Program • If the Buyer has already initiated charge back through the credit card issuing bank, it will not be covered under Buyer Protection Program, though in such cases a Seller can file a claim through the Seller Protection Program. • Blacklisted and Blocked Buyers are not covered by the Buyer Protection Program. • Buyers who have reached their maximum lifetime limit for claims are also not eligible. Buyers can make a maximum of 5 claims per year on New Look Central School. If the claim was withdrawn, it is not counted. The coverage amount will be limited to ₹50,000 • Through the Buyer Protection program, New Look Central School does not provide any guarantee/warranty to Buyers for products sold on New Look Central School against technical/manufacturing defects. • Raising disputes against Sellers does not automatically entitle the Buyer to a refund or replacement for the product purchased. New Look Central School shall verify the disputes so raised and may process only such claims that are valid and genuine. • New Look Central School shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/Seller. • Claims of the nature of 'Buyer remorse' (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program. • New Look Central School reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, New Look Central School may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program. • Decisions made by New Look Central School under the Buyer Protection Program shall be final and binding on its Users. • New Look Central School reserves the right to modify / discontinue Buyer Protection Program without any prior notice period to its Users. • Through this program, New Look Central School shall not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the Seller. • New Look Central School Customer Support Team may seek additional information / clarification from Buyer to facilitate resolution of the dispute. In the event Buyer does not respond with information / clarification sought within 10 days of such request, the dispute shall be auto-closed in favour of the Seller.
Disputes via Charge backWhenever a chargeback (CB) comes from a payment gateway/bank, following situations may arise: 1. Item not received CB - Buyer hasn't received the item. Refund will be created in accordance with the dispute policies 2. Unauthorized CB - Buyer hasn't made this particular transaction. Refund will be created in accordance with the dispute policies. Seller expressly agrees that issuing the correct and complete invoice is the sole and primary responsibility of the Seller. Furthermore, Seller shall ensure that invoices state "Powered by New Look Central School" and failing to do so Seller will be liable for chargebacks (as applicable). 3. Item not as described - meaning item is not what Buyer expected. Dispute will be decided in accordance with the dispute policies.
Email Abuse & Threat PolicyPrivate communication, including email correspondence, is not regulated by New Look Central School. New Look Central School encourages its Users to be professional, courteous and respectful when communicating by email. However, New Look Central School will investigate and can take action on certain types of unwanted emails that violate New Look Central School policies. Such instances: Threats of Bodily Harm - New Look Central School does not permit Users to send explicit threats of bodily harm. Misuse of New Look Central School System -New Look Central School allows Users to facilitate transactions through the New Look Central School system, but will investigate any misuse of this service. Spoof (Fake) email - New Look Central School will never ask you to provide sensitive information through email. In case you receive any spoof (fake) email, you are requested to report the same to Us through 'Contact Us' tab. Spam (Unsolicited Commercial email) - New Look Central School's spam policy applies only to unsolicited commercial messages sent by New Look Central School Users. New Look Central School Users are not allowed to send spam messages to other Users. Offers to Buy or Sell Outside of New Look Central School - New Look Central School prohibits email offers to buy or sell listed products outside of the New Look Central School Website. Offers of this nature are a potential fraud risk for both Buyers and Sellers. New Look Central School policy prohibits user-to-user threats of physical harm via any method including, phone, email and on Our public message boards. Violations of this policy may result in a range of actions, including: Limits on account privileges Account suspension Cancellation of listings Loss of special status Other Businesses New Look Central School does not take responsibility or liability for the actions, products, content and services on the Website, which are linked to Affiliates and / or third party websites using Website's APIs or otherwise. In addition, the Website may provide links to the third party websites of Our affiliated companies and certain other businesses for which, New Look Central School assumes no responsibility for examining or evaluating the products and services offered by them. New Look Central School do not warrant the offerings of, any of these businesses or individuals or the content of such third party website(s). New Look Central School does not endorse, in any way, any third party website(s) or content thereof.
New Look Central School Infringement Verification (FIV) - Reporting Listing ViolationsNew Look Central School has put in place New Look Central School Infringement Verification process so that intellectual property owners could easily report listings that infringe their rights. It is in New Look Central School's interest to ensure that infringing products are removed from the site, as they erode Buyer and good Seller trust. If you are a Verified Rights Owner and want to report a listing issue, see New Look Central School's FIV. Note: Only the intellectual property rights owner can report potentially infringing products or listings through FIV. If you are not the intellectual property rights owner, you can still help by getting in touch with the rights owner and encouraging them to contact us. If your listing was removed through FIV, and you believe that your listing was removed in error, please contact us. New Look Central School does not and cannot verify that Sellers have the right or ability to sell or distribute their listed products. However, New Look Central School is committed to removing infringing or unlicensed products once an authorized representative of the rights owner properly reports them to New Look Central School. FIV works to ensure that item listings do not infringe upon the copyright, trademark or other intellectual property rights of third parties. FIV participants have the ability to identify and request removal of allegedly infringing products and materials. Any person or company who holds intellectual property rights (such as a copyright, trademark or patent) which may be infringed upon by products listed on New Look Central School is encouraged to become a FIV member. Program membership entitles you (Verified Rights Owner) to the following benefits: Rapid response by New Look Central School in ending listings reported by you (as the Verified Rights Owner) as allegedly infringing Dedicated priority email queues for reporting alleged infringements The ability to obtain identifying information about New Look Central School's users'
How to Become a FIV MemberTo join the FIV, we require only that you fully complete and email Us a Notice of Infringement form specifying the allegedly infringing listings and the infringed work, complete with an original authorized signature. The information requested by the Notice of Infringement is designed to ensure that parties reporting products are authorized by the rights owners, and to enable New Look Central School to easily identify the material or listing to be ended. In the interest of keeping the process easy and simple, after we receive your first Notice of Infringement in hard copy, future notices can be sent to Us by email at firstname.lastname@example.org. Note: In your notice of infringement, you shall be required to identify the individual listing which is infringing your intellectual property. General notices shall not be accepted. We are happy to receive such information, but must advise that we may be limited in Our ability to respond to your request absent formal notice from anauthorized rights owner.
Notice of InfringementNew Look Central School ______________________________________________ I, [name] ____________________________ of [address] _________________________ do solemnly and sincerely declare as follows: 1. I am the owner of certain intellectual property rights, said owner being named __________________ ("IP Owner"). 2. I have a good faith belief that the item listings or materials identified in the annexure attached hereto are not authorised by the above IP Owner, its agent, or the law and therefore infringe the IP Owner's rights. Please expeditiously remove or disable access to the material or products claimed to be infringing. 3. I may be contacted at: Name ___________________________________________________________ Title & Company ________________________________________________________ Address _________________________________________________________ Email (correspondence) ___________________________________________________ Telephone/Fax _____________________________________________________________ Date _________________________________________________________________ and I make this declaration conscientiously believing it to be true and correct. Declared by ______________________________ on [date] ___________________________________ in [place]________ Truthfully, Signature
Addendum to Notice of Infringement:List of Allegedly Infringing Listings, Products, or Materials A Note on Reason Codes: When identifying item numbers please use the reasons below. When removing products from the site, New Look Central School will inform Sellers of the specific reason for the removal of their products. Select the most appropriate reason. Please associate each item you report with only one reason code.
Trademark-infringement1. Trademark owner doesn't make this type of product or has discontinued the production of the product 2. Item(s) is an unlawful replica of a product made by the trademark owner or is counterfeit
Trademark-listing description infringement3. Listing(s) has unlawful comparison to trademark owner's brand or product 4. Listing(s) contains unlawful use of trademark owner's logo
- Shipping of product is done within 5 days and delivery it is done within 15 to 30 days (except during Flash Sale).
- During Flash Sale, Shipping will be done within 30 days and delivered within 45 days.
- Cancellation will be accepted only if the order has not been processed from our end.
- Refund will be processed through the same online mode in 10 to 15 working days.
- Returns are accepted within 7 working days of the date of receipt of order.
- Exchange, if accepted, will be delivered in 5 working days.